On 15 January 2026,  Martin Buescher (Customer Care Director) and Meni Toboul (Sr. Director Cloud) from Clarivate joined the monthly EPUG-UKI Experience Exchange call to respond to feedback on the system issues experienced by many members in September-October 2025.

Here is a copy of Meni’s presentation.

With many thanks to Chris Jones and Trudy Gamblin for collating member feedback and compiling the report.