Held 5th December 2018 at Royal Holloway, University of London.

Slides from Alma webinar workshop
Slides from Analytics for Customer Services, How Alma Changed Our World and Making Self Service Serve Us

 

14th and 15th October 2019 at the British Library.

29th and 30th April 2019 at Edinburgh University.

5th December 2018 at Royal Holloway, University of London.

For Customer Services staff who use the fulfilment module.

Book on to this event

Aims of the event:

• Enable service developments
• Encourage communication
• Support best practice for Alma users working in fulfilment

Power Points available here

Audio files Coming soon.

Our Autumn Conference is on the 15th and 16th October 2018 at the British Library Knowledge Centre.

Please register on our Eventbrite page

Our Autumn Conference is on the 15th and 16th October 2018 at the British Library Knowledge Centre.

More details to follow.

Most presentations are now available for the events held in April.

There are audio recordings as well as slides for the morning sessions of the AGM.

Any problems with access please mail

 

 

 

 

Step 1 – where to start

Step 2 – what are some common problems we all face; what are some examples of good practice

Step 3 – Getting into the details – looking at specific reports from start to finish – provided by customer use cases.

Step 4 – sharing and working together

 

STEP 1

09:00 -09:05 – Brief introduction about who is who and how the day came about (5 mins) (Alex)

09:05-10:30 –  overview of key functionality/tools (Jacobijn)

Making reports, filters, Dashboards, combining two subject areas, no results

Coffee 10:30-10:45

 

10:45-11:00 – Review of the first session – any topics which need followed up.

 

STEP 2

11:00-11:45

Lightning show and tell session led by Jacobijn and John.

1.      Brief explanation of SIWG and UK wide shared industry reports – why we’re not covering SCONUL! (Alex)

2.      General discussion about how everybody is working with analytics – good and bad (Group)

3.      Specific successes – please be willing to share some examples….

4.      Specific frustrations – please be willing to share some examples….

 

11:45-12:30 – Start looking at specific problems in detail from 4 above

 

STEP 3

Lunch 12:30-13:30

13:30-15:30 – Case studies workshops  (Coffee 14:30-14:45)

·               Expenditure/Commitment reporting for physical and e copies, including date ranges  (Jacobijn)

·               Order to shelf/available reporting (John)

·               Review of e-resource orders (John)

STEP 4

15:30-16:00  – Review of day and next steps. How do we share?  How to work on SCONUL to get to a definitive version (if achievable)…can we take names of people who would be interested in working together on this (Alex)

 

 

Register for the AGM on 16th April 2018

(Please note, if you are also attending the Summon or Analytics days you will need to register separately.)

The draft Agenda for the AGM is as follows:

09:00 – 09:30                    Refreshments

09:30 – 10:00                    Committee Update

10:00 – 10:30                    Discussion on Ideas Exchange and NERS

10:30 – 11:00                    Esploro: a view from a development partner (University of Sheffield)

11:00 – 11:15                    Refreshment Break

11:15 – 11:45                    Ex Libris on GDPR

11:45 – 12:45                    Ex Libris Q&A

12:45 – 13:30                    Lunch

13:30 – 14:30                    Leganto: migration, implementation and workflows at Universities of Newcastle and Edinburgh

14:30 – 14:45                    Refreshment Break

14:45 – 16:30                    Parallel Sessions – product focussed general discussion

Primo (Auditorium)

Alma (Bronte Room)

Leganto (Elliot Room)

Register to attend the AGM on 16th April 2018